Terms and conditions

Our company - Mau Feitio Lda - has an online shopping service ruled by the following terms and conditions. Using this website means you accept these terms and conditions of sale. We have the right to change these terms and conditions without previous notice. Any changes will be posted here.

Company information

The website www.maufeitio.pt and the associated domain www.maufeitioshop.com are registered in conformity with .pt and .com domain/subdomain rule defined by the Portuguese legal term nº 340473/12. This site and domain are property of:

Mau Feitio, Lda.
Forum Coimbra 1.30, Av. José Bonifácio de Andrada e Silva 1
3040-389 Coimbra, Portugal
Registered at Conservatória do Registo Comercial de Coimbra. VAT: 507592506

Content

The site www.maufeitio.pt is only for private use. Reproduction, transfer, distribution or storage of the contents of this site without prior written permission is prohibited for purposes other than strictly personal use.

We reserve the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. It is expressly forbidden to introduce links to our website for commercial purposes without prior authorization.

In the event of any typographical or computer error in the presentation, description or price of the products, the customer has the right to terminate the purchase and sale agreement in the applicable legal terms. Likewise, Mau Feitio Lda., has the right to propose changes in the order if the error damages the company.

Regarding product images, the colors displayed may depend on factors such as the device to be used and the resolution and configuration of the screen itself, so the actual color of the product may sometimes not be exactly the same as the color shown in the photograph. However, we always try to use the most similar images to the real product.

The sizes available on the site are European and are displayed in numbers (41, 42, etc.) or marked with international sizes in the form of letters (S, M, L, etc.). If you are not sure what your size is, please check the size guide or contact us at orders@maufeitio.pt by sending an exact link to the article in the email.

Our stock is updated very often. However, if there is a computer error and a product of your order is no longer available, every effort will be made to find a solution and you will receive an email with all the information about the order status. If it is not possible to fulfill the order, the entire amount paid will be reimbursed by the same way the payment was made.

Online orders

Placing an order at www.maufeitio.pt is simple and respects all the rules and laws of Electronic Commerce.

Order processing begins only after confirmation of payment. If your shipping information is not correct or if you want to change your order, please ask for the change or even cancellation by email to orders@maufeitio.pt.

Campaigns

  • 5% off the first order: Get 5% off your first order by using the voucher WELCOME when checking out. This voucher is not cumulative with other promotions or discounts available. Valid from 7th March 2018 to 26th July 2018.
  • Promotions up to 30% available online from 6th July 2018 to 26th July 2018 on marked items.

Prices and payments

The prices of all the products displayed in our online shop - www.maufeitio.pt - are presented in euros (€) with taxes included. Any change to the applicable VAT rate will have immediate reflection on the prices of the products. We have the right to change prices at any time. The prices displayed in our online shop are independent of the prices practiced in our physical stores.

Payment options

PayPal: Online payment platform - www.paypal.com. You can associate your credit or debit card with your PayPal account and make a secure online purchase. By choosing this method of payment you will be redirected to the PayPal page where the validation and confirmation of payment will be made.

Credit card: By choosing this payment method you can use a Visa or MasterCard credit card. You will be redirected to an secure external page where you should validate and confirm the payment. Payments by Credit Card are mediated by the Portuguese financial institution Easypay - www.easypay.pt. You should be registered in our online store to be able to use this form of payment. Please note that you can also pay by Credit card using the PayPal checkout.

Bank wire: When choosing the payment by Bank wire you will be sent an email with the necessary data for paying the order. The payment term is 24h after the order is placed and at the end of this period the stock reserve is not effective. In order to expedite the process, we request the sending of a proof of bank transfer after carrying out the same to orders@maufeitio.pt.

Shipping

Shipping to Portugal: 5,5 € (Free shipping on orders over 50 €)
Shipping to the European Union: 9.5 € - 14.5 € (Free shipping on orders over 150 €)
Shipping to the rest of the world: 25 € - 35 €

In the case of orders to the European Union only the shipping costs are paid, which are added to the final value at the time of purchase. On orders for locations outside the European Union additional customs fees may be charged which can not be calculated and are always customer's responsability.

Orders are usually sent up to 2 business days after receipt of payment and/or proof. In Portugal, orders will be delivered between 2 to 3 business days after receipt of payment and / or proof. In the case of countries outside of Portugal it may take 5 to 10 business days for the order to be delivered.

All orders are shipped with tracking service and delivered by subscription. If you are not at home, a delivery notice will be left with instructions to pick up the order. If the order is taking longer than expected, please contact us at orders@maufeitio.pt.

Please verify that the data for the shipment is correct. In the event of the impossibility of delivery of the order due to incorrect information, the resulting expenses are left to the customer's charge.

Exchanges and returns

If you are not satisfied with the article(s) after receiving the order you can send it back to our store in the original packaging, well packed, accompanied by the purchase invoice and the returns form that you can download at the following link: http://www.maufeitio.pt/returnsmf.pdf

Returns must be sent by registered mail, guaranteeing delivery at the indicated address. The return and/or exchange period is 30 days after the day of receipt of the article(s). The shipping costs resulting from the return and/or exchanges are responsibility of the customer. Returns with postage paid at the recipient will not be accepted.

In case of exchanges, the customer will be asked to pay the value amount relative to the new shipment. In cases of return, the amount relative to the shipping costs will not be refunded, even in cases where the shipping costs have been offered by us. In these cases will be discounted the shipping costs.
The refund or exchange will be processed upon receipt of the item(s) back in our store and may take up to 10 business days to be made, and the return is made by the same method under which the payment was made.

There will be no return or exchange of articles that show signs of use or have the damaged outer carton. Items that do not include all original accessories, documentation or packaging will not be reimbursed.

In a situation where you receive a damaged order in the outer carton, please contact your local post office. In case the article itself is damaged or defective, please contact us as soon as possible by e-mail: orders@maufeitio.pt.

Claims

Claims for defects in articles after use are accepted. To do this, you must send us an e-mail to expose the situation, if possible with photographs, to reclamacoes@maufeitio.pt.

Upon receipt of the item back in our store, the claim will be reported to the brand and the maximum customer response time is 1 month.

If the manufacturer accepts the claim as a defective product you'll be able to choose if you want an exchange or a full refund.

Privacy and protection of personal data

The access and use of the site www.maufeitio.pt implies the total acceptance of the user with respect to the conditions of use in force in each moment. Under the Portuguese Law 67/98 of 26 October on the Protection of Personal Data we inform you that the treatment of the personal data collected on the site www.maufeitio.pt is responsibility of the company:

Mau Feitio, Lda.
Forum Coimbra 1.30, Av. José Bonifácio de Andrada e Silva 1
3040-389 Coimbra, Portugal
Registered at Conservatória do Registo Comercial de Coimbra. VAT: 507592506

The data collected on this site is intended for the processing of orders and communication with customers, processing of requests for information and complaints, statistical analysis and for marketing and communication purposes. Mau Feitio Lda. guarantees the confidentiality of all the data provided by its customers by collecting and processing the data in a secure way, however the provision of data in an open and unsafe network by the user can lead to your data is at risk of being seen and/or used by unauthorized third parties. All customers have the right to access, correct, cancel and oppose their data. If you wish to stop being part of the database of the site www.maufeitio.pt you can exercise this right through the customer service - orders@maufeitio.pt.

Legislation applicable

All purchases made on the site www.maufeitio.pt are subject to Portuguese legislation. Any conflict or divergence of interpretation of the terms and conditions shall be submitted to the competent Portuguese court. If our customer is located outside Portugal we inform that any legal process should be sent to the Portuguese courts.

In order to ease your exercise of the Right of Resolution there's a contract resolution form available which the customer must download, complete and send by email to orders@maufeitio.pt or to the following address:
Mau Feitio, Lda.
Forum Coimbra 1.30, Av. José Bonifácio de Andrada e Silva 1
3040-389 Coimbra, Portugal

Declaration

This declaration has the purpose to inform consumers of our company "Mau Feitio Lda.", VAT 507592506, headquarted at Forum Coimbra - Loja 1.30 located at Av. José Bonifácio de Andrade e Silva, nº1, that in case of dispute, the jurisdiction will be done by Comarca de Coimbra, available at www.centrodearbitragemdecoimbra.com, as defined by Law nº 144/2015 of 8th September.
Phone: +351239821690
Website: www.centrodearbitragemdecoimbra.com
E-mail: geral@centrodearbitragemdecoimbra.com
Coimbra, 22nd March, 2016


5% OFF YOUR FIRST ORDER! VOUCHER: WELCOME
FREE SHIPPING TO EUROPE ON ORDERS ABOVE 150€

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