Terms and conditions

Our company - Mau Feitio Lda - has an online shopping service ruled by the following terms and conditions. Using this website means you accept these terms and conditions of sale. We have the right to change these terms and conditions without previous notice. Any changes will be posted here.

Company information

The website www.maufeitio.pt and the associated domain www.maufeitioshop.com are registered in conformity with .pt and .com domain/subdomain rule defined by the Portuguese legal term nº 340473/12. This site and domain are property of:

Mau Feitio, Lda.
Forum Coimbra 1.30, Av. José Bonifácio de Andrada e Silva 1
3040-389 Coimbra, Portugal
Registered at Conservatória do Registo Comercial de Coimbra. VAT: 507592506

Content

The site www.maufeitio.pt is only for private use. Reproduction, transfer, distribution or storage of the contents of this site without prior written permission is prohibited for purposes other than strictly personal use.

We reserve the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. It is expressly forbidden to introduce links to our website for commercial purposes without prior authorization.

In the event of any typographical or computer error in the presentation, description or price of the products, the customer has the right to terminate the purchase and sale agreement in the applicable legal terms. Likewise, Mau Feitio Lda., has the right to propose changes in the order if the error damages the company.

Regarding product images, the colors displayed may depend on factors such as the device to be used and the resolution and configuration of the screen itself, so the actual color of the product may sometimes not be exactly the same as the color shown in the photograph. However, we always try to use the most similar images to the real product.

The sizes available on the site are European and are displayed in numbers (41, 42, etc.) or marked with international sizes in the form of letters (S, M, L, etc.). If you are not sure what your size is, please check the size guide or contact us at orders@maufeitio.pt by sending an exact link to the article in the email.

Our stock is updated very often. However, if there is a computer error and a product of your order is no longer available, every effort will be made to find a solution and you will receive an email with all the information about the order status. If it is not possible to fulfill the order, the entire amount paid will be reimbursed by the same way the payment was made.

Online orders

Placing an order at www.maufeitio.pt is simple and respects all the rules and laws of Electronic Commerce.

Order processing begins only after confirmation of payment. If your shipping information is not correct or if you want to change your order, please ask for the change or even cancellation by email to orders@maufeitio.pt.

Campaigns

  • Sale from 19th July to 19th September on marked items. Limited to the existing stock. Not cumulative with vouchers.

Prices and payments

The prices of all the products displayed in our online shop - www.maufeitio.pt - are presented in euros (€) with taxes included. Any change to the applicable VAT rate will have immediate reflection on the prices of the products. We have the right to change prices at any time. The prices displayed in our online shop are independent of the prices practiced in our physical stores.

Payment options

PayPal: Online payment platform - www.paypal.com. You can associate your credit or debit card with your PayPal account and make a secure online purchase. By choosing this method of payment you will be redirected to the PayPal page where the validation and confirmation of payment will be made.

Credit card: By choosing this payment method you can use a Visa or MasterCard credit card. You will be redirected to an secure external page where you should validate and confirm the payment. Payments by Credit Card are mediated by the Portuguese financial institution Easypay - www.easypay.pt. You should be registered in our online store to be able to use this form of payment. Please note that you can also pay by Credit card using the PayPal checkout.

Bank wire: When choosing the payment by Bank wire you will be sent an email with the necessary data for paying the order. The payment term is 24h after the order is placed and at the end of this period the stock reserve is not effective. In order to expedite the process, we request the sending of a proof of bank transfer after carrying out the same to orders@maufeitio.pt.

Shipping

For continental Portugal and Spain the orders are shipped through CTT Expresso. For other locations the orders are shipped through the registered mail service of CTT (Portuguese postal service), who in turn will send the order to the postal services of the country of residence of the customer. All orders are shipped with tracking service and delivered by subscription. After your order leaves our warehouse you'll receive a tracking number via e-mail so you can follow the package.

Please verify that your information for delivery (name, address, postal code) is right and complete. In case of an event of impossibility to delivery the order due to incomplete or incorrect information the expenses arising therefrom are borne by the customer.

The fulfillment of the orders made in our online store is dependent on the availability of the products. Our stock is automated and we try to the maximum that there are no human or computer failures, however small errors may occur.
In case of unavailability of the product, we will promptly inform the customer of the partial or total cancellation of the order, in which the customer will be entitled to a refund of the amount paid.

Shipping costs and delivery times

Shipping areaDelivery timesShipping costs
Pick up in store (Forum Coimbra)1 to 3 business daysFree
Continental Portugal1 to 3 business days5€ (Free on orders over 50€)
Portugal Islands (Azores and Madeira)2 to 5 business days5€ (Free on orders over 50€)*
Continental Spain1 to 3 business days5€ (Free on orders over 50€)
European Union2 to 5 business days10€ a 15€ (Free on orders over 150€)**
Rest Of The World5 to 10 business days25€ a 35€**

Shipping costs are automatically estimated at time of purchase in the online store.

Orders are shipped after payment confirmation. Delivery times count from the moment of shipping.
After the shipment of the order from our warehouses, the responsibility of the same goes to the transport company (CTT). Any delay in relation to the estimated delivery deadline isn't our fault, and we can not be held responsible or entitled to compensation.
If you do not receive your order within the estimated delivery time, please contact us via email (orders@maufeitio.pt) or telephone (+351968779455) so we can check the situation.

On orders for locations outside the European Union, additional customs charges may be applied which can not be calculated and are always charged to the customer.

Shipping costs may be modified at any time without notice. In these cases, the shipping costs that appear at the time of placing the order will be valid.

* Azores and Madeira: in orders weighing more than 5 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.

** International Orders: in orders weighing more than 2 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.

Pick up in store

Orders placed online can be collected from our physical store:

Mau Feitio, Forum Coimbra, Loja 1.30
Av. José Bonifácio de Andrada e Silva, 1
3040-389 Coimbra, Portugal

To do this simply choose the option "Pick up in store" when doing the checkout.
After payment confirmation we will prepare the order and once it is ready to be picked up at the store, a notification email will be sent to the customer.
Orders will be available to pick up within 1 to 3 business days after confirmation of payment.
To pick up your order it is mandatory to show an identification document and the order number at the store (ex: XBRMAHMZ).

Exchanges and returns

If you are not satisfied with the article (s) after receiving the order you can make an exchange or return.

  • The period for exchanges or returns is 30 days after the day of the item(s) delivery.
  • There will be no exchanges or returns of articles that show signs of use or have damaged packaging.
  • Items that do not include all accessories, documentation, labels or original packaging will be rejected.
  • Exchanges or returns of personal items (eg underwear) will not be accepted.
  • In case of return, the amount paid for the shipping costs will not be refunded.
  • Shipping costs arising from the return are at the customer's expense.
  • Returns will not be accepted with postage paid to the recipient.
  • Shipping of the item(s) of exchange applies the cost of a new shipment which you can see here.

Please note: Items purchased with promotional codes can be exchanged for articles of equal or lesser value with the same discount obtained on the initial purchase. In case of exchange for articles of higher value, the value of the difference between the amount paid on the initial purchase and the whole value of the item for exchange will be calculated.

How to make an exchange or return?

  1. Fill out the form that was sent within the order. If you can not find it, you can download it here.
  2. Prepare a package by placing the form inside it as well as the respective item(s).
  3. Check that the package is correctly closed and wrapped.
  4. Send us the packaging with tracking service. You must ship to the address:
    Mau Feitio, Forum Coimbra, Loja 1.30
    Av. José Bonifácio de Andrada e Silva 1
    3040-389 Coimbra, Portugal
  5. Please keep the proof of shipping. We are not responsible for items that are lost on their way to our warehouse.

Refund deadline

The refund in case of return or exchange for a lower value item will be made within a maximum period of 10 working days after receipt of the item(s) in our warehouses.

Product complaint

In order to claim a used product that you believe may be defective, please contact us via email (orders@maufeitio.pt) or telephone (+351968779455). The complaint will be forwarded to the respective brand, with a maximum response time of 30 days.

If you have received a wrong or defective item for some period of time on our part, please contact us by email (orders@maufeitio.pt) or telephone (+351968779455). In this situation we assume all charges associated with the exchange or return.

Claims

Claims for defects in articles after use are accepted. To do this, you must send us an e-mail to expose the situation, if possible with photographs, to reclamacoes@maufeitio.pt.

Upon receipt of the item back in our store, the claim will be reported to the brand and the maximum customer response time is 1 month.

If the manufacturer accepts the claim as a defective product you'll be able to choose if you want an exchange or a full refund.

Privacy and protection of personal data

The access and use of the site www.maufeitio.pt implies the total acceptance of the user with respect to the conditions of use in force in each moment. Under the Portuguese Law 67/98 of 26 October on the Protection of Personal Data we inform you that the treatment of the personal data collected on the site www.maufeitio.pt is responsibility of the company:

Mau Feitio, Lda.
Forum Coimbra 1.30, Av. José Bonifácio de Andrada e Silva 1
3040-389 Coimbra, Portugal
Registered at Conservatória do Registo Comercial de Coimbra. VAT: 507592506

The data collected on this site is intended for the processing of orders and communication with customers, processing of requests for information and complaints, statistical analysis and for marketing and communication purposes. Mau Feitio Lda. guarantees the confidentiality of all the data provided by its customers by collecting and processing the data in a secure way, however the provision of data in an open and unsafe network by the user can lead to your data is at risk of being seen and/or used by unauthorized third parties. All customers have the right to access, correct, cancel and oppose their data. If you wish to stop being part of the database of the site www.maufeitio.pt you can exercise this right through the customer service - orders@maufeitio.pt.

Legislation applicable

All purchases made on the site www.maufeitio.pt are subject to Portuguese legislation. Any conflict or divergence of interpretation of the terms and conditions shall be submitted to the competent Portuguese court. If our customer is located outside Portugal we inform that any legal process should be sent to the Portuguese courts.

In order to ease your exercise of the Right of Resolution there's a contract resolution form available which the customer must download, complete and send by email to orders@maufeitio.pt or to the following address:
Mau Feitio, Lda.
Forum Coimbra 1.30, Av. José Bonifácio de Andrada e Silva 1
3040-389 Coimbra, Portugal

Declaration

This declaration has the purpose to inform consumers of our company "Mau Feitio Lda.", VAT 507592506, headquarted at Forum Coimbra - Loja 1.30 located at Av. José Bonifácio de Andrade e Silva, nº1, that in case of dispute, the jurisdiction will be done by Comarca de Coimbra, available at www.centrodearbitragemdecoimbra.com, as defined by Law nº 144/2015 of 8th September.
Phone: +351239821690
Website: www.centrodearbitragemdecoimbra.com
E-mail: geral@centrodearbitragemdecoimbra.com
Coimbra, 22nd March, 2016