Returns and exchanges

RETURNS AND EXCHANGES

To exchange for another product, we kindly ask you to place a new order and return the older one.

** Christmas: For purchases made from October 31st, returns until January 31st, 2025 **

How to return?

1. Fill out the form that followed with the order and place it inside a package along with the respective item(s).
   If you can't find the form, you can download it here.
   
   
2. Send the package by registered mail to the address:
   Mau Feitio
   Rua das Piscinas, Armazém 2
   3025-285 Coimbra, Portugal
   
   
3. After receiving the order, we will proceed with the refund within a period that may take up to 10 working days.

Returns terms

• Return period: 30 days after order delivery.
• Returns of products that show signs of use, that have a damaged box or that do not include all accessories, documentation and original labels will not be accepted.
• Returns of personal items (eg underwear) will not be accepted.
• Footwear returns will not be accepted whose original box has transport guides or tape attached directly to it.
• In cases of return, the amount paid for shipping costs will not be refunded.
• The shipping costs inherent to the return are at the customer's expense, as well as customs costs.
• Returns with postage paid to the recipient will not be accepted.
• Save proof of shipment. We are not responsible for items that are lost when transporting the customer to our warehouse.
  
  

Exchanges and returns in physical store

Orders can be returned for 30 days after delivery. Exchanges can also be made at the physical store.

Mau Feitio
Forum Coimbra, Loja 1.30
Av. José Bonifácio de Andrada e Silva, 1
3040-389 Coimbra, Portugal

To do this, you must bring the item (s), the order invoice and, in the case of a return, the respective completed form.
In cases of return, the refund will not be made in the store but later, via bank transfer or PayPal or Credit Card refund, depending on the payment method initially used.

Refund deadline

The refund will be made within a maximum period of 10 working days after receiving the item (s) in our warehouses.

Product complaint

In order to claim a used product that you believe has some type of defect, please contact us via email (orders@maufeitio.pt). The complaint will be forwarded to the respective brand with a maximum response time to the customer of 30 days.

If you have received a wrong or defective item due to a lapse on our part, please contact us via e-mail (orders@maufeitio.pt). In this situation we assume all charges associated with the exchange or return.