RETURNS AND EXCHANGES
You may return your order 30 days after delivery. Please note that, in case of return, shipping costs are at your expense.
To exchange for another product, we kindly ask you to place a new order and return the older one.
How to return?
- Fill out the form that followed with the order and place it inside a package along with the respective item(s).
If you can't find the form, you can download it here.
- Send the package by registered mail to the address:
Rua das Piscinas, Armazém 2
3025-285 Coimbra, Portugal
- After receiving the order, we will proceed with the refund within a period that may take up to 10 working days.
- The return period is 30 days after the date of delivery of the order.
- Returns of products that show signs of use, that have a damaged box or that do not include all accessories, documentation and original labels will not be accepted.
- Returns of personal items (eg underwear) will not be accepted.
- Footwear returns will not be accepted whose original box has transport guides or tape attached directly to it.
- In cases of return, the amount paid for shipping costs will not be refunded.
- The shipping costs inherent to the return are at the customer's expense.
- Returns with postage paid to the recipient will not be accepted.
- Save proof of shipment. We are not responsible for items that are lost when transporting the customer to our warehouse.
Exchanges and returns in physical store
The return can be made in our physical store within 30 days after receiving the order. Exchanges can also be made at the physical store.
Forum Coimbra, Loja 1.30
Av. José Bonifácio de Andrada e Silva, 1
3040-389 Coimbra, Portugal
To do this, you must bring the item (s), the order invoice and, in the case of a return, the respective completed form.
In cases of return, the refund will not be made in the store but later, via bank transfer or PayPal or Credit Card refund, depending on the payment method initially used.
The refund will be made within a maximum period of 10 working days after receiving the item (s) in our warehouses.
In order to claim a used product that you believe has some type of defect, please contact us via email (firstname.lastname@example.org). The complaint will be forwarded to the respective brand with a maximum response time to the customer of 30 days.
If you have received a wrong or defective item due to a lapse on our part, please contact us via e-mail (email@example.com). In this situation we assume all charges associated with the exchange or return.