For continental Portugal and Spain the orders are shipped through CTT Expresso. For other locations the orders are shipped through the registered mail service of CTT (Portuguese postal service), who in turn will send the order to the postal services of the country of residence of the customer. All orders are shipped with tracking service and delivered by subscription. After your order leaves our warehouse you'll receive a tracking number via e-mail so you can follow the package.
Please verify that your information for delivery (name, address, postal code) is right and complete. In case of an event of impossibility to delivery the order due to incomplete or incorrect information the expenses arising therefrom are borne by the customer.
The fulfillment of the orders made in our online store is dependent on the availability of the products. Our stock is automated and we try to the maximum that there are no human or computer failures, however small errors may occur.
In case of unavailability of the product, we will promptly inform the customer of the partial or total cancellation of the order, in which the customer will be entitled to a refund of the amount paid.
Shipping costs and delivery times
|Shipping area||Delivery times||Shipping costs|
|Pick up in store (Forum Coimbra)||1 to 3 business days||Free|
|Continental Portugal||1 to 3 business days||5€ (Free on orders over 50€)|
|Portugal Islands (Azores and Madeira)||2 to 5 business days||5€ (Free on orders over 50€)*|
|Continental Spain||1 to 3 business days||5€ (Free on orders over 50€)|
|European Union||2 to 5 business days||10€ a 15€ (Free on orders over 150€)**|
|Rest Of The World||5 to 10 business days||25€ a 35€**|
Shipping costs are automatically estimated at time of purchase in the online store.
Orders are shipped after payment confirmation. Delivery times count from the moment of shipping.
After the shipment of the order from our warehouses, the responsibility of the same goes to the transport company (CTT). Any delay in relation to the estimated delivery deadline isn't our fault, and we can not be held responsible or entitled to compensation.
If you do not receive your order within the estimated delivery time, please contact us via email (firstname.lastname@example.org) or telephone (+351968779455) so we can check the situation.
On orders for locations outside the European Union, additional customs charges may be applied which can not be calculated and are always charged to the customer.
Shipping costs may be modified at any time without notice. In these cases, the shipping costs that appear at the time of placing the order will be valid.
* Azores and Madeira: in orders weighing more than 5 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.
** International Orders: in orders weighing more than 2 kg, extra shipping costs may be charged, and the order may have to be divided into 2 packages if several items are involved. The value of the extra shipping costs can not be estimated automatically at the time of purchase so you will be informed via email along with the payment details.
Pick up in store
Orders placed online can be collected from our physical store:
Mau Feitio, Forum Coimbra, Loja 1.30
Av. José Bonifácio de Andrada e Silva, 1
3040-389 Coimbra, Portugal
To do this simply choose the option "Pick up in store" when doing the checkout.
After payment confirmation we will prepare the order and once it is ready to be picked up at the store, a notification email will be sent to the customer.
Orders will be available to pick up within 1 to 3 business days after confirmation of payment.
To pick up your order it is mandatory to show an identification document and the order number at the store (ex: XBRMAHMZ).