Exchanges and Returns
If you are not satisfied with the article (s) after receiving the order you can make an exchange or return.
- The period for exchanges or returns is 30 days after the day of the item(s) delivery.
- There will be no exchanges or returns of articles that show signs of use or have damaged packaging.
- Items that do not include all accessories, documentation, labels or original packaging will be rejected.
- Exchanges or returns of personal items (eg underwear) will not be accepted.
- In case of return, the amount paid for the shipping costs will not be refunded.
- Shipping costs arising from the return are at the customer's expense.
- Returns will not be accepted with postage paid to the recipient.
- Shipping of the item(s) of exchange applies the cost of a new shipment which you can see here.
Please note: Items purchased with promotional codes can be exchanged for articles of equal or lesser value with the same discount obtained on the initial purchase. In case of exchange for articles of higher value, the value of the difference between the amount paid on the initial purchase and the whole value of the item for exchange will be calculated.
How to make an exchange or return?
- Fill out the form that was sent within the order. If you can not find it, you can download it here.
- Prepare a package by placing the form inside it as well as the respective item(s).
- Check that the package is correctly closed and wrapped.
- Send us the packaging with tracking service. You must ship to the address:
Mau Feitio, Forum Coimbra, Loja 1.30
Av. José Bonifácio de Andrada e Silva 1
3040-389 Coimbra, Portugal
- Please keep the proof of shipping. We are not responsible for items that are lost on their way to our warehouse.
The refund in case of return or exchange for a lower value item will be made within a maximum period of 10 working days after receipt of the item(s) in our warehouses.
In order to claim a used product that you believe may be defective, please contact us via email (firstname.lastname@example.org) or telephone (+351968779455). The complaint will be forwarded to the respective brand, with a maximum response time of 30 days.
If you have received a wrong or defective item for some period of time on our part, please contact us by email (email@example.com) or telephone (+351968779455). In this situation we assume all charges associated with the exchange or return.