If you are not satisfied with the article (s) after receiving the order you can make an exchange or return.
Please note: Items purchased with promotional codes can be exchanged for articles of equal or lesser value with the same discount obtained on the initial purchase. In case of exchange for articles of higher value, the value of the difference between the amount paid on the initial purchase and the whole value of the item for exchange will be calculated.
How to make an exchange or return?
The refund in case of return or exchange for a lower value item will be made within a maximum period of 10 working days after receipt of the item(s) in our warehouses.
In order to claim a used product that you believe may be defective, please contact us via email (email@example.com) or telephone (+351968779455). The complaint will be forwarded to the respective brand, with a maximum response time of 30 days.
If you have received a wrong or defective item for some period of time on our part, please contact us by email (firstname.lastname@example.org) or telephone (+351968779455). In this situation we assume all charges associated with the exchange or return.